Samedayloans.org.uk is a registered trading name of Hellcat Media Limited which is an Introducer Appointed Representative of Quint Group Limited (Quint) who as a regulated firm handle complaints on our behalf. Customer service is very important to us and Quint and we welcome feedback if you are unhappy. We will do our best to ensure that complaints are resolved as quickly as possible and with the right outcome for our customers.
Please send Quint your details, a description of your complaint and how you think they can resolve it, and any other relevant information. In writing to:
Quint Group Limited
By email: email@example.com
Your complaint will be acknowledged promptly in writing and Quint will do their best to resolve your complaint as quickly as possible.
Sometimes it may take longer to fully investigate and If a complaint is particularly complex, it may take longer to resolve. They will always try their best to respond to your complaint as quickly as possible and they’ll send you their final response no later than 8 weeks from when you first complained. If they cannot complete their investigation in this time, they will contact you to explain the delay and give you an indication of when to expect their response. If you’re unhappy with the progress of your complaint or not happy with the final response, at this point, you can refer it to the Financial Ombudsman Service.
The Financial Ombudsman Service will only deal with your complaint if you have given them the opportunity to put matters right, so please contact Quint first and they will do all they can to help you.
If you want the FOS to consider your complaint, you must send your complaint to them within 6 months of the date of the final response. Their contact details are:
The Financial Ombudsman Service
Telephone: 0300 1239 123
calls to this number cost no more than calls to 01 and 02 numbers
Telephone: 0800 0234 567.
calls to this number are now free on mobile phones and landlines
Information regarding the service can be found on the Financial Ombudsman website:
In relation to your complaint you can also request a review from the European Online Dispute Resolution platform: http://ec.europa.eu/consumers/odr/
*Subject to lenders requirements and approval.
**The time that it takes for the cash to be received in your account will depend on your bank’s policies and procedures.
We are an Introducer Appointed Representative of Quint Group Limited, who are a credit broker not a lender.
Same Day Loans Introduces customers to Monevo Ltd who are an Appointed Representative of Quint Group Ltd. for the purposes of obtaining a loan. Same day Loans does not provide any loan or consumer credit products directly.
Samedayloans.org.uk is a registered Trading Name of Hellcat Media Limited which is an Introducer Appointed Representative of Quint Group Limited, and is entered on the Financial Services Register under reference number 729043. Quint Group Limited is authorised and regulated by the Financial Conduct Authority and is entered on the Financial Services Register under reference number 669450. Hellcat Media Limited is registered in England and Wales (Company number 08151185), Registered Office: 12 Culm Close, Bideford, Devon, EX39 4AX. Licenced by the Information Commissioners Office, (registration number ZA262977).